Across all industries and within businesses of every size, artificial intelligence (AI) is redefining how information is captured, processed, secured, and shared.
Whether it’s reconciling financial statements, managing patient records in healthcare, or sorting legal documents, today’s organizations are leveraging AI to modernize and streamline document-centric processes. AI is no longer a futuristic concept; it’s a practical tool that is being embedded in daily operations. This is particularly the case in the world of print and workflow automation.
The proof is in how IT decision-makers are investing in and implementing AI. According to an AI readiness end-user survey conducted by Keypoint Intelligence, 95% of businesses in the United States were at least actively exploring—if not already investing in—AI for document workflows. The shift away from manual processes and disconnected systems reflects an increasing need for greater speed, intelligence, and security in everyday work.
For the print and workplace technology channel, this momentum represents a pivotal opportunity to reframe print and imaging solutions as critical enablers of the digital transformation (DX). As AI becomes more integrated into the way work gets done, providers that can pair smart technology with strategic guidance will be best positioned to lead us into the future.
Reimagining Print’s Role in the Workplace
AI is no longer limited to back-office analytics or experimental pilots. In today’s workplace, it is revolutionizing routine functions like scanning documents, routing forms, pulling up files, or issuing print jobs. Technological innovations like machine learning, computer vision, and natural language processing enable multifunctional peripherals (MFPs) and document systems to interpret, classify, and make decisions about content in real time.
Here are just a few examples of AI in action:
- Law firms are using MFPs that distinguish between contracts and depositions, automatically filing documents by case type.
- Healthcare clinics are redacting personal health data before securely transmitting files, reducing the risk of Health Insurance Portability and Accountability Act (HIPAA) violations.
- Insurance providers are leveraging AI to extract and validate data from claims forms. Missing or consistent information can then be flagged for human review.
- Universities are auto-sorting transcripts and student records, accelerating processing times and improving archiving accuracy.
AI is no longer just making workflows faster; it’s making them smarter and more adaptable so they can accommodate complex compliance and content management needs.
Vertical Adoption Gains Ground
Thanks to the desire for efficiency as well as the increased availability of AI features and technologies, AI adoption has accelerated across a wide variety of industries. IT decision-makers are increasingly embracing AI and embedding it into tools that they already use (e.g., MFPs, cloud systems, document management platforms). For example:
- Healthcare providers are using AI to digitize intake forms, detect sensitive data, and feed information into EHR systems with greater accuracy. These improvements help reduce administrative burdens while also enhancing compliance.
- Financial services and banking institutions are automating labor-intensive tasks like loan processing, identity verification, and regulatory reporting. AI ensures that sensitive content is processed quickly and accurately without introducing any additional risks.
- In the insurance vertical, AI is streamlining underwriting and claims processing. By integrating document AI with cloud-connected print and capture devices, insurers can reduce their reliance on manual input to accelerate decision-making.
- Law firms are using AI to auto-classify files, redact confidential content, and apply consistent naming conventions. This reduces administrative time and frees up staff members’ time so they can focus more on client service and analysis.
- With limited staff and growing administrative workloads, schools are using AI to automate record-keeping, manage the use of print, and protect student privacy via secure, cloud-based print management solutions.
- The manufacturing and logistics sectors benefit from AI that can read, classify, and store delivery notes, packing lists, and inspection records. Smart MFPs in the field act as on-ramps to digital workflows, improving visibility and traceability.
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